Questions parents ask
When will we get the video?
Typed letters: usually within 3 days of ordering. Mailed letters: within 3 days after Santa receives them. For Christmas: order typed letters by Dec 20, order a letter kit ($19 or $29) by Dec 3, and have your child mail it back by Dec 10.
What's in the North Pole letter kit?
With the $19 and $29 tiers we mail you a kit: Santa stationery for your child's letter, a return envelope addressed to Santa's North Pole Mail Room with the postage already on it (we print the mail room address and add the stamp before your kit ships), and a QR code that plays a short welcome video from Santa. Your child writes their letter, seals it in the envelope, and drops it in any mailbox by Dec 10. There's no stamp to buy.
Where do we mail the paper letter?
Just use the pre-addressed envelope in your letter kit. It's already stamped, so there's nothing to look up and nothing to buy. Please mail it by Dec 10.
What do you do with my child's information?
Only a parent or guardian can order. We ask for your child's first name, age, and letter, and use them only to make Santa's reply. We don't sell or share them, we never contact your child, and you can email [email protected] any time to have it deleted. More on privacy.
Will Santa promise my child a present?
No. Santa celebrates their wishes and tells them the elves will do their best, but he never guarantees a specific gift.
What if something's wrong with the video?
Email [email protected] and we'll fix it. If we can't make it right, we'll refund you.
